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Resources: Implementing Organizational Change and Concord Bookshop Paper grading criteria on the student website
Read “Tales of Woe at Concord Bookshop” in Ch. 1 of Implementing Organizational Change.
Write a 350- to 700-word paper discussing the phases in the organizational change process.
Describe 2 to 3 phases of the organizational change process that were not completed or implemented at the Concord Bookshop that lead to the change failure.
The Concord Bookshop is not a health care organization, but the organizational change process you study in this course applies to other types of organizations. In this assignment, you must focus on the change process. You observe how this process applies to health care organizations as you progress through the course.
Format your paper consistent with APA guidelines
When executives and students of management talk about organizational change, they mean many different things. Introducing a new enterprise resource planning system in order to coordinate and standardize internal processes is an organizational change. So is shutting down a factory, selling off a noncore business, or laying off employees. How about introducing a new business model to meet innovative competitors, adopting a new pay-for-performance system to motivate individual effort or a stock option plan to encourage a shared sense of ownership in the company? Entering global markets, integrating acquired companies, and outsourcing nonstrategic activities—these, too, are examples of organizational change.
In order to understand and analyze the dynamics of change, and particularly the requirements of effective change implementation, it is important to sort out and distinguish the various approaches an organization can take. This chapter will explore multiple paths to change, paying special attention to behavioral change. In particular, this chapter will:
- Identify the role of strategic renewal in propelling change
- Focus on the behavioral aspect of organizational change
- Analyze the dynamics of motivating employees to alter their behaviors
- Differentiate the three faces of change
- Understand the source of both employee resistance to and support for change
We will start by looking at an attempt by the president of a small but prestigious local bookstore to improve financial performance in the face of competition from national chains as well as from Internet giant Amazon.
Tales of Woe at Concord Bookshop*
*David Mehegan, “Tales of Woe at Concord Bookshop,” Boston Globe, December 23, 2003, p. E1. Copyright © 2003 Bell & Howell Information and Learning Company. All rights reserved.
It’s like a family quarrel that nobody wants and nobody knows how to stop.
The Concord Bookshop, a 64-year-old independent store regarded as one of the best in New England, is beset by a bitter clash between owners and staff. The conflict puts pressure on the store at a time when independent booksellers are reeling from competition from chains and the Internet. **
**Concord, a prosperous suburb of Boston, Massachusetts, is the site of the opening battle of the American Revolutionary War. Its rich literary history dates back to the nineteenth century when it was the home of the transcendental writers, notably, Ralph Waldo Emerson and Henry David Thoreau.
Eight of Concord Bookshop’s employees, including the trio of top managers, have quit or given their notice. The staffers’ years of service add up to 73. The three managers, including [the]
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